Terms of Service

Last updated: April 29, 2026

Overview

NOVARO is operated by ZUQAX LLC, a Delaware limited liability company. By visiting our website and placing an order, you agree to the following terms. If you do not agree, you should not use our website.

Eligibility

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian. By placing an order, you confirm your information is accurate and that you are legally able to enter into a contract with us.

Account registration

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. We reserve the right to refuse service or close accounts at our sole discretion.

Wellness Products Disclaimer

Our products are wellness and personal-care tools. They are not FDA-cleared medical devices. They are designed for relaxation, recovery, and self-care, and are not intended to diagnose, treat, cure, or prevent any disease, condition, or health concern. Information on this website is provided for general purposes only and does not constitute medical advice. You should not rely on it as a substitute for professional medical guidance. If you have any health concerns or questions about whether a product is suitable for you, please consult a qualified healthcare professional before use.

Product safety and contraindications

Some of our products use heat, vibration, compression, light, or electrical stimulation. Do not use any NOVARO product if you have a pacemaker, an implanted electronic medical device, are pregnant or trying to become pregnant, have epilepsy or a seizure disorder, are recovering from surgery, or have any other condition that may make device use unsafe, without first consulting a healthcare professional. Each product page includes specific use guidance and safety information. Read these carefully before first use. Stop using any product immediately if you experience pain, discomfort, irritation, or any unusual reaction.

Products

Product images are for illustration purposes. Colour and finish may vary slightly from screen due to differences in monitor display.

Product availability

All products are subject to availability. If an item is out of stock after you order, we will notify you and issue a full refund or ship a replacement with your approval.

Pricing

All prices are in US Dollars and exclude applicable state and local sales tax, which is calculated at checkout. We reserve the right to change prices at any time. In the event of a pricing error, we may cancel orders placed at the incorrect price and issue a full refund.

Payment methods

We accept Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and PayPal. Payment must be completed in full before your order is shipped.

Order acceptance

Your order is an offer to buy from us. We reserve the right to accept or decline for any reason, including product unavailability, pricing errors, or suspected fraud.

Order processing and cancellation

Cancellations can only be accepted within 12 hours of placing your order. After this window, the order will be processed and shipped.

Shipping and delivery

Shipping times are estimates and not guaranteed. We are not responsible for delivery delays caused by carriers, customs, or events outside our control. Full details in our Shipping Policy.

Returns and refunds

Returns and refunds are handled under our Returns and Refund Policy, which forms part of these Terms.

Errors, inaccuracies and omissions

There may occasionally be information that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors at any time without notice.

Prohibited uses

You may not use our website or products for any unlawful purpose, to violate regulations, to infringe on our intellectual property, to harass or discriminate, to submit false information, to upload viruses, or to interfere with our security features.

Intellectual property

All content on this website, including text, images, logos and designs, is owned by NOVARO or used under license. You may not reproduce, distribute, or use any content without our written permission.

User-generated content

If you submit comments, reviews, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish it. You are solely responsible for the content you submit. Reviews discussing medical conditions or treatment outcomes will not be published.

Third-party links

Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or opinions.

Warranty disclaimer

Our products and website are provided "as is" and "as available", without warranties of any kind, express or implied, except where required by law.

Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including any health-related claims arising from product use. Our total liability will not exceed the amount you paid for the product in question.

Indemnification

You agree to indemnify and hold NOVARO and ZUQAX LLC harmless from any claims, damages, losses or expenses (including legal fees) arising from your breach of these Terms, your violation of any law, or your use of our products.

Force majeure

We are not responsible for any failure or delay caused by events outside our reasonable control, including natural disasters, strikes, war, terrorism, pandemics, or government actions.

Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.

Termination

We reserve the right to terminate these Terms and refuse access to our website or services at our sole discretion without notice, for any reason including breach of these Terms.

Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States. Any dispute arising under these Terms will be resolved in the state or federal courts located in Delaware.

Changes to these terms

We may update these terms from time to time. The updated version will be posted on this page. Continued use of our website means you accept the updated terms.